Social Security Installs Private, Accessible Kiosks To Improve Customer Check-In Process

Social Security Matters blog August 8, 2024

We’ve installed new kiosks in most of our local offices nationwide to make it easier than ever to check in and conduct Social Security business.

Our new kiosks are private, easy to use without assistance, and provide consistent service to customers visiting our offices.

They also comply with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. Modifications to earlier kiosk screens have improved the overall check-in process, especially for our customers who are blind or have low vision.

Each kiosk features:

Accessible keypads.
Audio headphone jacks with complimentary, single-use headphones available on request.
Braille instructions for how to use the kiosk, including how to report any accessibility issues.
Touch-screen monitors with privacy filters.
Built-in thermal printers and ticket dispensers.
Enhanced 508-compatible check-in software.
Cabinetry meeting specific height and width requirements.

Our new kiosks are just one more way we’re improving the customer service experience in our offices. By turning on their device’s location services and mobile notifications, visitors receive:

An electronic ticket so they know their place in line.
An alert when we’re ready to help them.
Information about their interview location.
An invitation to participate in our feedback survey.

With our new kiosks and Mobile Check-In Express, our check-in process has never been easier.

Tell us about your experience using these new kiosks by commenting below!

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