Since many of our members are blind and rely on Uber or Lyft for much of their transportation, we hope the following information we received by email will be helpful. Transportation is already very costly, so we applaud Uber and Lyft for allowing passengers with disabilities to wave these fees.

You may have had the experience of having an Uber or Lyft driver show up at a pick-up location that is different from where you are waiting, especially at places like businesses that have multiple entrances and exits or airports with multiple pick-up spots, and you may have then had to call for another ride.  To add insult to injury, you may have also incurred a charge for missing your first ride.  For those who did not know, you can get a waiver of all wait fees from Uber and Lyft by certifying that you have a disability.  Here are the steps to follow using your smart phone app:

Uber:

1. Open the app.
2. Tap the Account button in the lower right corner.
3. Tap the Help button near the top left side
4. Scroll down to All Help Topics and tap on the Accessibility button.
5. Under the Resources for Riders with Disabilities heading, tap “I have a disability, how do I request a waiver of wait time fee…”
6. On this screen, you can request a refund but then further down you can enter your initials to certify that you have a disability and you will be refunded any wait time charges you may incur.  Enter your initials here and tap the Submit button

Lyft:

1. Open the app.
2. Tap the Menu button at the top.
3. Scroll down to the “Help” choice and tap on it.
4. Scroll down to “Accessibility” and tap on it.
5. Tap on “Wait Time Fee Waivers.”
6. Near the bottom of the screen you can follow the steps as described above for Uber to enter your initials to certify you have a disability and tap on Submit.